Thank you for your interest in Florencia Our customer care team is here to help with questions about your order, delivery, products, returns, or exchanges.

Before contacting us, you may also want to check our FAQ page, where you can find answers to common questions about delivery times, returns, products, and more.

Contact Information

Email: support@florencia-melbourne.com

We aim to respond to all messages within 24 hours on business days.

Contact Form

You can also use the contact form on this page to send us a message directly.
If your message is about an existing order, please include your order number and the email address used when placing the order. This helps us assist you faster.

Returns

Before sending back any product, please contact our customer care team first.If your return request is approved, you will receive the exact return address by email. Please do not send products back before receiving return instructions from us.

Your Feedback Matters

At Florencia, we care about providing a smooth, helpful, and reliable shopping experience.

If you have a question, concern, or suggestion, feel free to contact us — our team will be happy to help.