Refund Policy

At Florencia Melbourne, we are committed to providing a smooth and transparent refund process. If you are not satisfied with your purchase or face any issues, please review our refund policy below.

If the Product Never Arrived

If your order has not arrived within the estimated delivery timeframe, please contact us at  support@florencia-melbourne.com. We will investigate the issue and offer a full refund or replacement if the package is confirmed lost in transit.

Damaged on Arrival

If your product arrives damaged, please contact us within 30 days of delivery with photos of the damaged item and packaging. We will provide a replacement or issue a full refund if a replacement is not available.

Faulty Manufacturing or Broken After Use (Warranty Policy)

If your product has a manufacturing defect or malfunctions under normal usage within the warranty period, you may request a refund or replacement. Warranty periods vary by product; please check the specific product page for details. This does not cover damage from misuse, unauthorized modifications, or accidental damage.

Change of Mind

If you decide you no longer want the product, you may return it within 30 days of receipt for a refund. The item must be unused, in its original packaging, and in resalable condition. Return shipping costs will be the customer's responsibility. Refunds will be issued once the product is received and inspected.

Wrong Product Received

If you received an incorrect item, please notify us within 30 days. We will arrange for the correct item to be sent or issue a full refund.

Refund Process

  1. Contact Us – Email  support@florencia-melbourne.com with your order number and reason for the refund request.

  2. Approval & Instructions – Once approved, we will provide return instructions if applicable.

  3. Processing – Refunds will be processed within 14 business days after we receive and inspect the returned item (if required). Refunds will be issued to the original payment method.

Contact Us